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Privacy Policy

Last updated: March 2024

1. Who We Are

Topline Builders is a construction company based in Peterborough, PE1, United Kingdom. We are committed to protecting your personal information and your right to privacy. If you have questions about this policy, please contact us at customer.services@toplinebuilders.co.uk.

2. What Information We Collect

When you use our contact form, we collect:

  • Your name
  • Your email address
  • Your phone number
  • Details about your project enquiry
  • How you heard about us

We also collect anonymised usage data through Google Analytics 4 (GA4) to help us understand how visitors use our website. This data includes pages visited, time spent on site, and general location (city level, not precise).

3. How We Use Your Information

We use the personal information you provide to:

  • Respond to your enquiry via phone or email
  • Provide you with a quote for construction services
  • Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Cookies

Our website uses cookies for the following purposes:

  • Essential cookies: remembering your cookie consent preference (stored in your browser's localStorage)
  • Analytics cookies: Google Analytics 4 cookies, which are only loaded after you click "Accept All" on our cookie consent banner

You can reject non-essential cookies at any time using the cookie banner, or by clearing your browser's localStorage. Google Analytics IP addresses are anonymised.

5. Data Storage & Security

Contact form submissions are sent to our email inbox and are stored securely. We take reasonable measures to protect your personal information, including using HTTPS encryption on our website and following industry-standard security practices.

6. Your Rights (GDPR)

Under UK data protection law, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate data
  • Erasure — ask us to delete your personal data ("right to be forgotten")
  • Restriction — ask us to limit the processing of your data
  • Objection — object to specific types of processing

To exercise any of these rights, contact us at customer.services@toplinebuilders.co.uk. We will respond within 30 days.

7. Third-Party Services

  • Google Analytics 4 — for anonymised website usage tracking. Google's Privacy Policy
  • Google Fonts — for loading web fonts. No user data is shared.
  • Google reCAPTCHA v3 — for spam protection on our contact form. Google's Privacy Policy

8. ICO Registration

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

you may need to register with the ICO. Check ICO's exemptions page or call the ICO helpline on 0303 123 1113.

9. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page.

10. Contact Us

If you have any questions about this privacy policy or want to make a data request, contact us: